Frequently Asked Questions
Find quick answers to the most common questions about PolarPDF
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Yes! You can convert PDFs with up to 2 pages for free, forever. No limited trial, no watermarks and no Ads. For longer documents and instant downloads, you can upgrade to our Pro Plan.
Absolutely. Our PDF converter retains the original layout, fonts, tables, and images with up to 99.8% accuracy.
Yes, all file transfers are encrypted via SSL and your documents are deleted within 24 hours after processing.
Click on the "Upgrade" button in your dashboard or visit our pricing page. We offer monthly and annual subscription options with different feature tiers.
Yes, you can cancel your subscription at any time from your account settings. You'll retain access to Pro Plan features until the end of your billing cycle.
We offer a 30-day money-back guarantee for all Pro Plan subscriptions. If you're not satisfied, contact our support team for a full refund.
Check that your file size is under our 100MB limit and that it's in a supported format. Also ensure you have a stable internet connection. If problems persist, try refreshing the page.
PolarPDF currently supports standard PDF documents (.pdf) for conversion to a Word document (.docx).
Free users can convert a limited number of documents daily (PDF document up to 2 pages). Pro Plan subscribers enjoy unlimited conversions, priority processing with no restrictions on the number of pages in a document.
No, PolarPDF runs entirely in your browser. No installations or plugins required. Just upload your PDF, convert, and then download the Word document!