Frequently Asked Questions

Find quick answers to the most common questions about PolarPDF

Yes! You can use the Starter Plan for free (limits apply), to perform: PDF to Word conversions, PDF Merges and PDF Splits all for free, forever. No limited trial, no watermarks. For longer documents and unlimited document pages and increase in file size you can upgrade to our Pro or Business Plans.

Absolutely. Our PDF converter retains the original layout, fonts, tables, and images with up to 99.8% accuracy. Please note: PDF documents which are scanned images, will require an OCR conversion and the output will be completely dependant on the quality of the scanned image.

Yes, all file transfers are encrypted via SSL and your documents are deleted within 2 hours after processing.

Click on the "Upgrade" button in your dashboard or visit our pricing page. We offer Monthly and Annual Pro Plan subscription options with different feature tiers.

Yes, you can cancel your subscription at any time from your account settings. You'll retain access to Pro Plan features until the end of your billing cycle.

We offer a 30-day money-back guarantee for all Pro Plan subscriptions. If you're not satisfied, contact our support team for a full refund.

Check that your file size is under our file size limit (Starter Plan:10MB, Pro Plan:50MB, Business Plan:150MB) and that it's in a supported format. Also ensure you have a stable internet connection. If problems persist, try refreshing the page.

PolarPDF currently supports standard PDF documents (.pdf) for conversion to a Word document (.docx).

Starter Plan users can convert up to 5 documents daily (PDF document up to 3 pages). Pro Plan subscribers enjoy unlimited conversions, priority processing with no restrictions on the number of pages in a document.

The Free Plan allows you to convert (PDF to Wordup to 3 pages per PDF document and 3 conversions per day. Pro Plans offer unlimited pages, 1500 conversions pm, instant downloads, priority speed, and advanced formatting preservation.

No, PolarPDF runs entirely in your browser. No installations or plugins required. Just upload your PDF, convert, merge or split your PDF document and then download the resulting document!