These Terms of Service (“Terms”) govern your access to and use of PolarPDF (“we”, “us”, or “our”) websites, web applications, and related services (collectively, the “Service”). By using the Service, you agree to be bound by these Terms and our Privacy Policy.
1. Overview
PolarPDF is a UK-based Software-as-a-Service (SaaS) platform that enables users worldwide to convert and process PDF and related documents online. These Terms apply to all users, regardless of location. If you do not agree with any part of these Terms, you must not use the Service.
2. Eligibility
By using the Service, you represent that you are at least 18 years old and have the legal authority to enter into these Terms. If you are using the Service on behalf of an organization, you agree that you have authority to bind that organization.
3. Accounts and Security
- You may be required to create an account to access certain features.
- You are responsible for maintaining the confidentiality of your account credentials.
- You agree to notify us immediately of any unauthorized access or security breach.
- We reserve the right to suspend or terminate accounts that violate these Terms.
4. Acceptable Use
When using the Service, you agree not to:
- Upload, transmit, or process illegal, harmful, or copyrighted materials without authorization.
- Interfere with or disrupt the integrity or performance of the Service.
- Attempt to gain unauthorized access to our systems or data.
- Use the Service to distribute malware, spam, or malicious scripts.
We reserve the right to suspend or terminate your account for any violation of this Acceptable Use Policy.
5. Uploaded Files and Content
- Documents uploaded to PolarPDF are processed automatically and by default deleted after 24 hours, unless otherwise stated.
- You retain ownership of all files and content uploaded, but grant us limited permission to process them solely for the purpose of performing conversions.
- We do not review, store, or share your content beyond what is technically necessary to provide the Service.
6. Subscription, Payment, and Billing
- Some features require a paid subscription or one-time payment.
- Prices, billing intervals, and renewal terms are displayed at checkout or within your account settings.
- Subscriptions automatically renew unless canceled prior to the renewal date.
- All payments are processed securely through our payment provider(s).
- Refunds are subject to our Refund Policy, (if applicable).
7. Service Availability
We strive to provide 99.99% uptime and high service reliability. However, we do not guarantee uninterrupted access and are not liable for downtime due to maintenance, updates, or events beyond our control.
8. Intellectual Property
- All software, designs, content, trademarks, and intellectual property rights related to the Service remain the exclusive property of PolarPDF.
- You may not copy, modify, distribute, reverse engineer, or create derivative works based on our platform or its components.
9. Third-Party Services
Our Service may integrate or link to third-party tools (e.g., payment processors, analytics, APIs). We are not responsible for the content, privacy, or practices of third parties.
10. Disclaimer of Warranties
The Service is provided “as is” and “as available,” without warranties of any kind, whether express or implied. We disclaim all implied warranties of merchantability, fitness for a particular purpose, and non-infringement.
11. Limitation of Liability
To the maximum extent permitted by law, PolarPDF, its directors, employees, and affiliates shall not be liable for any indirect, incidental, consequential, or special damages arising from or related to your use of the Service.
Our total liability for any claim arising under these Terms shall not exceed the amount you paid (if any) for using the Service in the 12 months preceding the claim.
12. Indemnification
You agree to indemnify and hold harmless PolarPDF and its affiliates from any claims, damages, or expenses arising from your use of the Service, violation of these Terms, or infringement of third-party rights.
13. Termination
We may suspend or terminate your account at any time, with or without notice, if we reasonably believe you have violated these Terms or engaged in fraudulent or harmful activity. You may stop using the Service at any time.
14. Governing Law
These Terms are governed by and construed in accordance with the laws of England and Wales. Any disputes shall be subject to the exclusive jurisdiction of the courts of England and Wales.
15. Changes to These Terms
We may update these Terms from time to time. The latest version will always be available on our website, and the “Last updated” date above will reflect the most recent changes. Continued use of the Service constitutes acceptance of the updated Terms.
16. Contact Information
PolarPDFUnited Kingdom
Email: info@polarpdf.com
Website: https://www.polarpdf.com